・Please keep in mind that we cannot deliver to some areas, such as remote islands (Ri-to).

・In general, delivery will be approximately 7 days after your order is received.

* The number of days it takes for delivery is different depending on the product.

* After placing your order, click your order number on My Page to display the latest estimated delivery date.

* The shipping number displayed on My Page (order history details) will be displayed after products have shipped.

・When your items have been shipped, we will send an "Order Shipped" e-mail.
With the shipment of your order, a sales agreement for the order will be concluded.

* You may not receive a notification email if the products you have ordered are shipped directly from the manufacturer using the following courier services.
→ Courier services chartered by the manufacturer, Sagawa Express, Seino Transportation, Fukuyama Transporting,Yamato Large items and others.

* Depending on the product, there is a chance that you may receive the notification e-mail after the product has already been delivered

・ We charge a standart delivery fee of 770 yen.(tax included)

・ For large items, delivery fees are 1,430 yen (tax included) or 2,750 yen (tax included) depending on the package size. (excluding Okinawa and islands)

・Even if you register your desired date and time, we may not be able to accept your request depending on the product or region.

* If you order several products, the products may arrive at different times.

* If the product is sold out or there will be a long delay in delivery, we will contact you by e-mail or telephone.

* We are not responsible for delivery delays after shipment, or for delivery delays caused by the customer changing the delivery date on the delivery company's member site.

・If you are not home, the transport company generally leaves a missed delivery notice. Please contact them regarding redelivery based on the information provided.

・During long holidays such as the year-end and New Year holidays, Obon, and Golden Week, we may not be able to ship your order. In addition, we may not be able to accept your desired date designation due to the long-term suspension of the manufacturer or the storage period of the shipping company.

・Wine deliveries are shipped at normal temperature from October to May. However, to prevent leakage and degradation, wines are shipped refrigerated from June to September. After a refrigerated delivery, please store your products in a cool, dark place or cold storage to prevent condensation.

・Please keep in mind that vintages (production years) of wines may be changed.

・If products cannot be delivered because of your long-term absence and when a forwarding address is unknown, we will pick up the products temporarily and contact the person who placed the order.

・If your delivery cannot be forwarded due to sanitary controls, we will make arrangements for redelivery after contacting you. We cannot accept transfers of food stuffs or flowers due to sanitary controls.

・Please keep in mind that the shipping period for some products is limited; therefore, we may not be able to redeliver the same product.

Standard Return and Exchange Policy

We take great care to ensure the quality of our products. However, when returning items that have been damaged or stained due to accidents, etc. during shipping and when returning items at your convenience, there are a few important things to keep in mind:

・You have 7 calendar days from reception date to return an item.

・Please include "Return Application Form" printed from "My Page" and send the items back.

・Please ensure that the item you are returning is repackaged with tags, accessories, and contents that were included when you received it.

・Please use parcel delivery service or Yu-Pack when you send the items back. When sending the items back, the invoice and shipping slip will be proof of the return, so please keep them.

・If you are returning items for personal reasons, such as different size or the item is not what you expected, please send it back prepaid(at your expense).

・If you are returning items on our company request (insufficient item, item different from what was purchased, etc.), please send it back by cash on delivery (we bear the shipping costs).

There are some cases, however, that are ineligible for return, including:

・Items that are damaged, stained, defective or malfunctioning after arrival at your place.

・Items that have been used.

・Clothing and underwear that have been worn (please be careful not to get makeup, etc. on the product when trying it)

・Special order items, custom-made or processed goods with names, etc.

・Items that have had their packages opened, such as audio software, books, etc., and appliances that have had their power turned on.

・In the case of food, supplements, cosmetics, and flowers, we will not accept any items except on our company request due to the nature of the product.

・Where all tags, accessories, and contents are not included when you return the item.

・If the item is returned with the shipping label attached directly to the shoe box, package, bag, etc.(except for items that are shipped with the shipping label attached directly from our company)

・Items that are marked as non-returnable on the product page(items cannot be returned after the order has been placed due to product characteristics).

However, the restrictions described above shall not apply if the product is defective.

"Registration Complete" E-Mail	This e-mail is to be sent after your registration has been completed.
"Thank you for your order" 「ご注文ありがとうございます」	This e-mail is to be sent when the order you have made has been received. However, please note that the order has not been yet completed at this stage.
"Information on product delivery schedule" 「商品お届け予定のご案内」	This e-mail is to be sent to inform you about the estimated delivery date. Please note that the order has not been yet completed at this stage. We may not be able to accept your order in the following cases: ・Information given during the registration step was incorrect so our internal processing is incomplete. ・The authorization from your credit card company for your order is not completed and our internal process cannot be finalized. ・The payment has not been completed for an order that you have placed in the past. We will inform you of the estimated delivery date, but we may contact you separately for the following situations: ・The product is temporarily out of stock or the delivery date is significantly delayed. ・The delivery date has been reported due to a delay from the manufacturer. ・The order is cancelled due to end of stock or the manufacturer's stock being sold out, etc.
"Product shipment information" 「商品出荷のご案内」	This e-mail is to be sent when your item has been shipped.The sales agreement regarding your order is concluded with the despatch of the ordered goods. You may not receive this e-mail if your order is shipped directly from the manufacturer by the following courier services. (Courier services directly managed by the manufacturer, Sagawa Express, Seino Unyu, Fukuyama Express, Yamato Home Convienience, etc.) Depending on the item, you may receive this e-mail after your shipment has been delivered.
"Returned items reception confirmation" 「返品受付完了のご連絡」	This e-mail is to be sent when the items being returned have arrived. (This e-mail will also be sent if an item is returned to our warehouse because it could not be delivered due to long-term absence of the recipient, incomplete address, shipping incident, etc. In such cases, our call center will contact you by phone or e-mail.)
"Exchange items reception confirmation" 「交換受付完了のご連絡」	This e-mail is to be sent when the items to be exchanged have been received in our premises. Please be advised that it may take some time before a replacement item is shipped. You will be notified of the shipment via an "Product shipment information" e-mail. If a replacement item is not available, our call center will contact you by phone or e-mail.