• About Your Order
  • How to Use the Shopping Cart
  • Payment
  • Shipping&Delivery

About Your Order

Note:About Your Order products are available only for domestic delivery to residents of Japan.

1. After receiving your order, we will send you an "Thank you for your order" e-mail. This e-mail lets you know that we have received your order.
However, the order is not complete (an official order) when you receive the "Thank you for your order" e-mail.

* After placing your order, an "Thank you for your order" e-mail will be sent, but if your order has not been completed or if the registered e-mail address is incorrect, you may not receive the "Thank you for your order" e-mail. If you do not receive an e-mail, please contact the customer support desk indicated below.
* Even after sending the "Thank you for your order" e-mail, an order may be canceled if the item is out-of-stock or when the manufacturer has sold out or in similar situations, depending on the timing of your order. In these cases, you will be notified separately.

2. After receipting your order, we will send a "Delivery information " e-mail containing the estimated delivery date. Please note that shipping will not have been completed at the time you receive this e-mail.

* We may not be able to accept your order in the following situations.
・We are unable to complete authorization from the credit card company accompanying your order.
・We have confirmed if the payment has not been completed for the orders you have made in the past.
* We will provide the estimated delivery date, but we may contact you separately regarding the following items.
・Items that are temporarily out-of-stock or for which there will be a long delay in delivery
・Items whose delivery will be delayed due to a delay in delivery from the manufacturer or similar situation
・Orders canceled because items are out-of-stock or have been sold out by the manufacturer

3. When your package has been shipped, an "Order Shipped" e-mail will be sent.
With the shipment of your order, a sales agreement for the order will be concluded.

*You may not receive this email if your package you have ordered are shipped directly from the manufacturer by one of the following courier services.
→ Courier services chartered by the manufacturer, Sagawa Express, Seino Transportation, Fukuyama Transporting, Yamato Large items and others.
Depending on the product , there is a chance that you may receive this e-mail after you have received your package .

Notes

・For detailed how-to information, see the "How to Use the Shopping Cart" user guide.

How to Use the Shopping Cart

Selecting a product to add to the cart

Select a color, size, and quantity from the drop-down menu.

When you have decided on a product, click the "Add to Cart" button.

Add to Cart

Confirming the specified quantity and the order content

Return to Top Page to Continue Shopping

Proceed to Checkout

Confirm the order content and Choose, or Check a quantity (if you have not already done so.)
* To change the quantity, select the quantity from the drop-down menu.
* To delete a product, click the "Delete" button.

If you want to continue shopping, click "Return to Top Page to Continue Shopping."

If you confirmed the order content and are satisfied with your order, click "Proceed to Checkout."
* Simply adding items to your cart does not secure the product (complete the order). Please keep this in mind.

Proceeding to login

You have "AMC (ANA Mileage Club) membership" and completed "A-style Member's Registration", please click "AMC member Login".

STEP 2-A To AMC member Login

You have "AMC (ANA Mileage Club) membership" and wish to make a perchase for the first time, please click "New member registration".

STEP 2-B To ANA Shopping Registration (AMC member)

You don't have "AMC (ANA Mileage Club) membership" but completed "A-style Member's Registration", please click "Login".

STEP 2-C To ANA Shopping Registration (Not AMC member, but A-style member)

You don't have "AMC (ANA Mileage Club) membership" and wish to make a perchase for the first time, please click "A-style Member's Registration".

STEP 2-D To ANA Shopping Registration (Not AMC member)

AMC (ANA Mileage Club) Member Login A

Enter your AMC (ANA Mileage Club) member number 10-digit ANA NUMBER and password, and then click "Log in."
* For new registrations, the following screen is displayed when you log in as described above.

To Order Settings

Enter your AMC (ANA Mileage Club) member number and

password

A-style Member's Registration B

Enter your AMC (ANA Mileage Club) member number and password, and then click "Log in."
* For new registrations, the Member Registration screen is displayed when you log in as described above.

Your AMC (ANA Mileage Club) registration information is displayed. Please confirm the content and, if there are no changes, click the "Accept Agreement and Continue" button. To make changes, change the content of the applicable entry form, and then click the "Accept Agreement and Continue" button.

To Order Settings

A-style Member Login C

If you are "A-style Member", please enter your e-mail adress, password and then click "Log in".

To Order Settings

A-style Member's Registration D

If you are either not "A-style Member" or "AMC (ANA Mileage Club) Member", please complete the application form and confirm the content. If you agree the article, click the "Accept Agreement and Continue" button.

To Order Settings

Payment Methods & Options E

Confirm the amount in "Total Payment Amount," and then click the "Next" button. However, to select a "Payment Methods," such as your ANA Card, or to change other settings, such as "Delivery Destination" or "Delivery Date," Choose, or Check them from the following.

Select Payment Method

Select the payment method.
You can select from the following payment methods.
・Cash on delivery (C.O.D)
・Credit card payment
・Use ANA mileage and/or shopping points
※When you use ANA mileage or shopping points to the part of the total amount,please select the payment methods for the balance.

Enter your credit card information on the next screen only when paying by credit card.
* Enter the card information using single-byte characters.
* Enter the credit card number from the left (Diner's Club and American Express) are 15 digits.
* We may telephone customers who have placed an order to confirm their identities in order to prevent spoofing or other forms of identity fraud. Thank you for your understanding.

Specifying Delivery Destination and Noshi (Gift Wrapping Paper)/Gift Options

You can set the delivery destination and noshi (gift wrapping paper) and other gift wrapping options.

To change the delivery destination:
Click the "Change Delivery Destination" button. The delivery destination selection screen opens in a pop-up window.

To enter remarks/messages, such as monogramming services, per product:
Enter any required information in this "Messages" column.
Example: TARO SORANO / T. S

To select noshi (gift wrapping paper)/gift wrapping options:
Click the link in the "Noshi (Gift Wrapping Paper)/Gift" column to display the gift wrapping options selection screen in a pop-up window.
*printed in Japanese only.
Noshi is not printed to insert name.

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* A-style / ANA Selection cannot respond to requests for information or questions about using tenso.com.

海外転送サービス

Use ANA mileage and shopping Points

・Click the “クーポンを利用する” (meaning of “Apply a coupon”) button to display the coupons available for use.
Note: No coupons will be displayed if your order does not meet requirements.
・Select the coupon you wish to use and click the “確定” (meaning of “Enter”) button. Then, follow the procedures to place your order and your discount will be applied.
Note: A coupon cannot be combined with any other coupon.

You can select any of the following options in the "Pay With ANA mileage and shopping Points" column.
・Pay with ANA mileage and shopping Points

Order with scheduled Delivery

If you have a preferred delivery date/time for the product, please specify it (optional). Click the "Preferred Date/Time" text box to display a calendar, and then select your preferred date/time.

Confirm the content of order, and then click the "Confirm Order" button.

A-style Coupons

What is a Coupon?

・Coupons enable you to enjoy discounts on ANA Shopping A-style purchases.
Coupon codes can be found in our email magazine and elsewhere, and you can apply these codes by entering them into the relevant field upon placing an order.
・Any A-style coupons you have can be seen under the “クーポン一覧”(meaning of “Coupon lists”), which is accessible via My Page after you logged in.
・Coupons must meet each Coupons’ requirements.
・Coupons have an expiry date and therefore automatically become invalid after that date. Please see the “クーポン一覧” for the expiry dates of you’re coupons, and make sure to use them while they are still valid.

How to Get Coupons

・If you have a coupon code, you can get the relevant coupon via one of the following ways.
Log in and go to My Page, select the “クーポン一覧” to display the coupon code entry field. Then, enter you’re coupon code into this field and click the “取得” (meaning of “Get it”) button to get the coupon.
Click the “クーポンを利用する” button on the Shopping Cart page to display the coupon code entry field. Then, enter your code into this field and click the “取得” button to get the coupon.

Cautions

・Discounts are applied to the total fee excluding “packaging and delivery fees” and any “cash-on-delivery handling fees”.
・Some products are not eligible for discounts, so please check if a discount is applicable to your order before placing it.
・Coupons issued through ANA Shopping A-style cannot be used on purchases made through ANA Selection and ANA STORE@SKY.
・Coupons cannot be applied once your purchase has been confirmed, so please ensure to enter the coupon code upon placing your order.
・Coupons cannot be transferred to third parties or exchanged for cash.
・If you return your product, the coupon will be made invalid and will therefore not be available for usage on another purchase.
If you cancel your order and the coupon has not yet expired, the coupon will be returned to you. In this instance, please see the “クーポン一覧” (accessible via My Page). Please note, however, that expired coupons will not be returned.
Selecting to Use Coupon or Miles/Points
Select one of the following options in the “クーポン利用” field.

“クーポンを利用する”
Notes:
1) If you have a coupon code, enter the code and then click the “取得” button and “確定” button in this order.
2) If the coupon you want to use is displayed, select it and click the “確定” button.

“クーポンを利用しない” (meaning of “Apply no coupon”)
Select one of the following options in the “マイル・ポイント利用” (meaning of “Use your Miles and Points”) field.

“マイル・ポイント利用”
Note: If you will use miles/points, enter the amount that you would like to use and click the “確定” button.
“利用しない”


Order Completed

With the steps described above, you have completed the order procedure.
We will send you an "Thank you for your order" e-mail to the e-mail address registered in your member information for your confirmation.
After that, we will send you status updates in the Delivery information e-mail and order shipped e-mail.
For more information, see "Various Notification E-mails."

Payment

・Discount Tickets

Cannot be used with ANA Shopping A-style.

・Vouchers, complimentary tickets for stockholders, travel vouchers, ANA JCB gift cards

Cannot be used with ANA Shopping A-style.

Credit Card

・The following credit can be used as payment:

Card

・Payment is based on each credit card company's membership agreement. You will be invoiced by the credit card company (sales processing) in the first half of the month following the month in which we shipped the items in your order (the deadline is different depending on the credit card company), and the payment will be automatically withdrawn from the designated account.
For more information, see the user agreement for your credit card company.

<Notes>

* You can only make a single payment. (You cannot make revolving payments.)

* The date of use for the credit card contained in your invoice (statement) from the credit card company is the date the product was shipped.

* As a feature of VISA/Master Card brand debit cards, a withdrawal is made at the time of the order. Subsequently, the withdrawal may be made again during credit card processing the month following the month the product was delivered, but the money will automatically be returned within 45 days, at the latest, by the company issuing the card. The service details for these cards is different for each company issuing a card, so please check your card user agreement before using your card. If you have any questions, contact the company issuing the card directly.

* You may not be able to use cards issued overseas. (For more information, check with the company issuing the card.)

*ANA prepaid cards and some ANA cards issued overseas are not eligible for the 5% discount.

Payment by C.O.D.(Cash on Delivery)

・You can pay for products in cash receiving them.

・A handling fee of 330 yen (tax included) will be charged per payment for C.O.D. orders.

<Notes>

* C.O.D. cannot be used for some products (those directly shipped from manufacturers or processed products) or in some delivery areas. For more information, see the "User Guide" in each shop.

* Please keep in mind that we may process returns of items that cannot be delivered due to reasons, such as your absence, after shipping.

* We cannot accept payment by C.O.D. when a delivery destination other than that of the person placing the order is specified.

* Even when addressed to that person, we may not be able to accept payment by C.O.D. if the product is sent to a different address.

* Even if items are shipped separately, the handling fee for one order is 330 yen (tax included).

Shipping & Delivery

Products Delivery

Products can only be delivered within Japan.

Moreover, some products (fresh fish/refrigerated items/frozen items) cannot be delivered to the areas listed below.
Tokyo-to/Izu-to(Shikinejima,Toshima,Mikurashima,,Aogashuma) and Ogasawara-mura(Ogasawara-shoto)

* However, some products may not be able to be delivered to areas other than those listed above.

Advertisement: tenso.com International Shipping Service

* A-style / ANA Selection cannot respond to requests for information or questions about using tenso.com.

海外転送サービス

・Please keep in mind that we cannot deliver to some areas, such as remote islands (Ri-to).

・In general, delivery will be approximately 7 days after your order is received.

* The number of days it takes for delivery is different depending on the product.

* After placing your order, click your order number on My Page to display the latest estimated delivery date.

* The shipping number displayed on My Page (order history details) will be displayed after products have shipped.

・When your items have been shipped, we will send an "Order Shipped" e-mail.
With the shipment of your order, a sales agreement for the order will be concluded.

* You may not receive a notification email if the products you have ordered are shipped directly from the manufacturer using the following courier services.
→ Courier services chartered by the manufacturer, Sagawa Express, Seino Transportation, Fukuyama Transporting,Yamato Large items and others.

* Depending on the product, there is a chance that you may receive the notification e-mail after the product has already been delivered

・ We charge a standart delivery fee of 770 yen.(tax included)

・ For large items, delivery fees are 1,430 yen (tax included) or 2,750 yen (tax included) depending on the package size. (excluding Okinawa and islands)

・Even if you register your desired date and time, we may not be able to accept your request depending on the product or region.

* If you order several products, the products may arrive at different times.

* If the product is sold out or there will be a long delay in delivery, we will contact you by e-mail or telephone.

* We are not responsible for delivery delays after shipment, or for delivery delays caused by the customer changing the delivery date on the delivery company's member site.

・If you are not home, the transport company generally leaves a missed delivery notice. Please contact them regarding redelivery based on the information provided.

・During long holidays such as the year-end and New Year holidays, Obon, and Golden Week, we may not be able to ship your order. In addition, we may not be able to accept your desired date designation due to the long-term suspension of the manufacturer or the storage period of the shipping company.

・Wine deliveries are shipped at normal temperature from October to May. However, to prevent leakage and degradation, wines are shipped refrigerated from June to September. After a refrigerated delivery, please store your products in a cool, dark place or cold storage to prevent condensation.

・Please keep in mind that vintages (production years) of wines may be changed.

・If products cannot be delivered because of your long-term absence and when a forwarding address is unknown, we will pick up the products temporarily and contact the person who placed the order.

・If your delivery cannot be forwarded due to sanitary controls, we will make arrangements for redelivery after contacting you. We cannot accept transfers of food stuffs or flowers due to sanitary controls.

・Please keep in mind that the shipping period for some products is limited; therefore, we may not be able to redeliver the same product.

Standard Return and Exchange Policy

We take great care to ensure the quality of our products. However, when returning items that have been damaged or stained due to accidents, etc. during shipping and when returning items at your convenience, there are a few important things to keep in mind:

・You have 7 calendar days from reception date to return an item.

・Please include "Return Application Form" printed from "My Page" and send the items back.

・Please ensure that the item you are returning is repackaged with tags, accessories, and contents that were included when you received it.

・Please use parcel delivery service or Yu-Pack when you send the items back. When sending the items back, the invoice and shipping slip will be proof of the return, so please keep them.

・If you are returning items for personal reasons, such as different size or the item is not what you expected, please send it back prepaid(at your expense).

・If you are returning items on our company request (insufficient item, item different from what was purchased, etc.), please send it back by cash on delivery (we bear the shipping costs).

There are some cases, however, that are ineligible for return, including:

・Items that are damaged, stained, defective or malfunctioning after arrival at your place.

・Items that have been used.

・Clothing and underwear that have been worn (please be careful not to get makeup, etc. on the product when trying it)

・Special order items, custom-made or processed goods with names, etc.

・Items that have had their packages opened, such as audio software, books, etc., and appliances that have had their power turned on.

・In the case of food, supplements, cosmetics, and flowers, we will not accept any items except on our company request due to the nature of the product.

・Where all tags, accessories, and contents are not included when you return the item.

・If the item is returned with the shipping label attached directly to the shoe box, package, bag, etc.(except for items that are shipped with the shipping label attached directly from our company)

・Items that are marked as non-returnable on the product page(items cannot be returned after the order has been placed due to product characteristics).

However, the restrictions described above shall not apply if the product is defective.

"Registration Complete"
E-Mail

This e-mail is to be sent after your registration has been completed.

"Thank you for your order"
「ご注文ありがとうございます」
This e-mail is to be sent when the order you have made has been received.
However, please note that the order has not been yet completed at this stage.
"Information on product delivery schedule"
「商品お届け予定のご案内」
This e-mail is to be sent to inform you about the estimated delivery date.
Please note that the order has not been yet completed at this stage.
  • We may not be able to accept your order in the following cases:
    ・Information given during the registration step was incorrect so our internal processing is incomplete.
    ・The authorization from your credit card company for your order is not completed and our internal process cannot be finalized.
    ・The payment has not been completed for an order that you have placed in the past.
  • We will inform you of the estimated delivery date, but we may contact you separately for the following situations:
    ・The product is temporarily out of stock or the delivery date is significantly delayed.
    ・The delivery date has been reported due to a delay from the manufacturer.
    ・The order is cancelled due to end of stock or the manufacturer's stock being sold out, etc.
"Product shipment information"
「商品出荷のご案内」
This e-mail is to be sent when your item has been shipped.The sales agreement regarding your order is concluded with the despatch of the ordered goods.
You may not receive this e-mail if your order is shipped directly from the manufacturer by the following courier services.
(Courier services directly managed by the manufacturer, Sagawa Express, Seino Unyu, Fukuyama Express, Yamato Home Convienience, etc.)
Depending on the item, you may receive this e-mail after your shipment has been delivered.
"Returned items reception confirmation"
「返品受付完了のご連絡」
This e-mail is to be sent when the items being returned have arrived.
(This e-mail will also be sent if an item is returned to our warehouse because it could not be delivered due to long-term absence of the recipient, incomplete address, shipping incident, etc. In such cases, our call center will contact you by phone or e-mail.)
"Exchange items reception confirmation"
「交換受付完了のご連絡」
This e-mail is to be sent when the items to be exchanged have been received in our premises.
Please be advised that it may take some time before a replacement item is shipped. You will be notified of the shipment via an "Product shipment information" e-mail.
If a replacement item is not available, our call center will contact you by phone or e-mail.

ANA Shopping A-style Customer Support Desk

E-mail:astyle@anatc.com ※Only available in japanese

Business hours:Monday to Friday AM9:00〜PM6:00
Saturday, Sunday and holidays AM9:00〜PM5:00
except for the New year holiday season.(from December 30th to January 3rd.)

※We accept emails 24 hours a day, but it may take some time to respond. Please note.

ANAshopping A-style